Last updated: February 22, 2026
1. Information We Collect
When you use TicketLawyer CT, we collect the following types of information:
Personal Information You Provide:
- Name, email address, phone number, and date of birth
- Driver license number and expiration date
- Traffic citation details (court, violation type, dates, fine amounts)
- Photos of citations and driver licenses you upload
- Account login credentials
- Messages sent through our platform
Information Collected Automatically:
- Browser type and version
- IP address and general location
- Pages visited and time spent on our platform
- Device information
2. How We Use Your Information
We use your information to:
- Process your case submission and match you with an attorney
- Facilitate communication between you and your assigned attorney
- Process payments securely
- Send case updates and important notifications
- Improve our platform and services
- Comply with legal obligations
3. Attorney-Client Privilege
Information you share with your assigned attorney through our platform is protected by attorney-client privilege. We take this obligation seriously and have implemented security measures to protect privileged communications.
Platform administrators do not access the content of attorney-client messages except as required for technical support or legal compliance.
4. Information Sharing
We do not sell your personal information. We share your information only in the following circumstances:
- With your assigned attorney: Your case details are shared with the attorney assigned to represent you
- Payment processing: Payment information is shared with Stripe, our payment processor, to process transactions securely
- Legal requirements: When required by law, court order, or government request
- With your consent: When you explicitly authorize us to share your information
5. Data Security
We implement industry-standard security measures to protect your information:
- Encrypted data transmission (HTTPS/TLS)
- Secure password hashing
- Access controls limiting who can view your data
- Regular security updates and monitoring
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Case records are retained for a minimum of 7 years in compliance with legal recordkeeping requirements. You may request deletion of your account by contacting us.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your account and personal information, subject to legal retention requirements
- Portability: Request your data in a portable format
To exercise these rights, contact us at info@turleylaw.com.
8. Cookies
We use essential cookies and local storage to maintain your login session and save form progress. We do not use third-party tracking cookies for advertising purposes.
Google reCAPTCHA is used on our submission form to prevent spam. Google's use of information collected through reCAPTCHA is subject to the Google Privacy Policy.
9. Third-Party Services
Our platform integrates with the following third-party services:
- Stripe: Payment processing (Stripe Privacy Policy)
- Google reCAPTCHA: Spam prevention (Google Privacy Policy)
10. Children's Privacy
Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or our data practices, contact:
IGNIS Collective LLC
Email: info@turleylaw.com